Identified - The issue have been identified and Nets is working on a fix.
Oct 07, 2026 - 17:09 CEST
Update - we are continuing to investigate with Nets.
Oct 07, 2026 - 16:09 CEST
Investigating - Since 14:27 CEST, Dynamic Currency Conversion (DCC) and surcharging are not available for card payments processed via Nets. Card payments continue in the local currency, without a DCC offer or surcharge. We are investigating together with Nets. Next update by 16:25 CEST.
Oct 07, 2026 - 15:28 CEST
Softpay Production Environment
Degraded Performance
Softpay Sandbox/Test Environment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 7, 2026
Unresolved incident: DCC and surcharge unavailable for payments via Nets.
Resolved -
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Oct 6, 16:38 CEST
Monitoring -
Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Oct 6, 16:31 CEST
Investigating -
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
Oct 6, 16:18 CEST
Resolved -
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Sep 29, 13:35 CEST
Update -
We are continuing to monitor for any further issues.
Sep 29, 13:01 CEST
Monitoring -
Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Sep 29, 13:01 CEST
Update -
Nets are actively investigating the issues. We will update accordingly. Softpay systems are working as expected.
Sep 29, 12:44 CEST
Investigating -
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
Sep 29, 11:40 CEST
Resolved -
Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Sep 28, 11:38 CEST
Monitoring -
Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Sep 28, 11:22 CEST
Investigating -
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
Sep 28, 10:57 CEST
