Softpay Status

All Systems Operational

Softpay Production Environment Operational

Softpay Sandbox/Test Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 28, 2026

No incidents reported today.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Rapyd/Valitor authorizations are failing

Resolved - This incident has been resolved.
Aug 24, 08:54 CEST

Monitoring - Root cause found. we are monotoring closely
Aug 24, 08:50 CEST

Update - We are continuing to investigate this issue.
Aug 24, 08:36 CEST

Investigating - We are currently investigating network issues which result in failures for Rapyd customers.
All Softpay services are operating normally.
Aug 24, 08:35 CEST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 CEST

Scheduled - Services related to payment processing will be undergoing scheduled maintenance during
this time. Brief service interruptions (less than 1 second) may occur. Merchants are requested to retry if transactions fail.
Aug 7, 14:08 CEST

Aug 16, 2026

Aug 15, 2026

Elevated failure rate for Mastercard transactions

Resolved - Mastercard had global issues. Transactions are working again.
Aug 15, 08:04 CEST

Investigating - We are currently seeing elevated errors for a some Mastercard transactions.
All Softpay services are operating normally. We are investigating.
Aug 15, 07:56 CEST

Aug 14, 2026

No incidents reported.