All Systems Operational

Softpay Production Environment Operational
Softpay Sandbox/Test Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

Elevated error rate for some transactions
Resolved - Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Sep 4, 15:35 CEST
Monitoring - Failure rate are declining and transactions are working again. We are monitoring closely and will update accordingly.
Softpay systems are working as expected.
Sep 4, 15:08 CEST
Identified - This issue has been identified as a problem with Nets card processing. All Softpay services are working normally.
Sep 4, 14:50 CEST
Investigating - We are currently investigating an issue with transaction processing which may result in failures for some customers.
Sep 4, 14:43 CEST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Rapyd/Valitor authorizations are failing
Resolved - This incident has been resolved.
Aug 24, 08:54 CEST
Monitoring - Root cause found. we are monotoring closely
Aug 24, 08:50 CEST
Update - We are continuing to investigate this issue.
Aug 24, 08:36 CEST
Investigating - We are currently investigating network issues which result in failures for Rapyd customers.
All Softpay services are operating normally.
Aug 24, 08:35 CEST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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