All Systems Operational
Softpay Production Environment
Operational
Softpay Sandbox/Test Environment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 7, 2026
Resolved -
Fiserv transactions are back to normal.
Nov 7, 15:13 CET
Nov 7, 15:13 CET
Monitoring -
Fiserv are continuing to work to fix issue. Recovery activities are ongoing, and payments may continue to experience disruption while this work is completed.
Nov 7, 14:59 CET
Nov 7, 14:59 CET
Update -
Card payments processed via Fiserv have been failing intermittently since approx. 11:10 CET. Fiserv is investigating an issue on their side. Other acquirers are not affected.
We will post an update as soon as more information is available.
Nov 7, 13:38 CET
We will post an update as soon as more information is available.
Nov 7, 13:38 CET
Identified -
Card payments processed via Fiserv are being declined due to a connectivity. Issue on the acquirer's side; other acquirers are not affected
Softpay's platform is operating normally.
Nov 7, 12:20 CET
Softpay's platform is operating normally.
Nov 7, 12:20 CET
Investigating -
We are investigating connection issues that affecting some transactions through Fiserv-europe . Softpay's own platform is operating normally.
Nov 7, 12:15 CET
Nov 7, 12:15 CET
Nov 6, 2026
No incidents reported.
Nov 5, 2026
No incidents reported.
Nov 4, 2026
No incidents reported.
Nov 3, 2026
No incidents reported.
Nov 2, 2026
No incidents reported.
Nov 1, 2026
No incidents reported.
Oct 31, 2026
No incidents reported.
Oct 30, 2026
No incidents reported.
Oct 29, 2026
Resolved -
The incident have been resolved.
Softpay system worked as expected throughout
Oct 29, 10:49 CET
Softpay system worked as expected throughout
Oct 29, 10:49 CET
Monitoring -
Failure rates are declining and transactions are being processed again towards MYPOS. We are monitoring closely and will update accordingly.
Oct 29, 10:34 CET
Oct 29, 10:34 CET
Identified -
The issue has been identified
Oct 29, 10:33 CET
Oct 29, 10:33 CET
Investigating -
We are currently investigating an issue with transaction processing towards MYPOS which may result in failures for some customers.
All Softpay services are working normally.
Oct 29, 10:16 CET
All Softpay services are working normally.
Oct 29, 10:16 CET
Oct 28, 2026
Completed -
The scheduled maintenance has been completed.
Oct 28, 03:00 CET
Oct 28, 03:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 02:00 CET
Oct 28, 02:00 CET
Scheduled -
We will carry out scheduled database maintenance on Wednesday 28 October 2026, between 02:00 and 03:00 CET (01:00–02:00 UTC). The work itself should take no more than 30 minutes.
During the work there may be a short interruption of a few seconds and no more than a minute. If a request fails during this window, please retry it.
Oct 27, 15:47 CET
During the work there may be a short interruption of a few seconds and no more than a minute. If a request fails during this window, please retry it.
Oct 27, 15:47 CET
Oct 27, 2026
No incidents reported.
Oct 26, 2026
No incidents reported.
Oct 25, 2026
No incidents reported.
Oct 24, 2026
No incidents reported.