Resolved -
Transactions are processing normally again. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout. We will continue to monitor.
Aug 4, 22:52 CEST
Monitoring -
The Softpay platform continues to operate normally. A small percentage of transactions are failing due to a stability issue at an external provider, who is actively working on a fix. We are monitoring transaction success rates and will confirm once they return to normal levels.
Aug 4, 21:22 CEST
Investigating -
The issue remains limited to a small number of transactions. An external provider is investigating stability issues on their side.
All Softpay services continue to operate normally. We will provide further updates as we learn more.
Aug 4, 16:08 CEST
Identified -
We have identified an external service that is responsible for the small number of transaction failures and are working with this partner to resolve the issue as quickly as possible.
Aug 4, 16:05 CEST
Investigating -
We are currently seeing elevated errors for a small percentage of transactions. All Softpay services are operating normally. We are investigating.
Aug 4, 15:26 CEST
