All Systems Operational

Softpay Production Environment Operational
Softpay Sandbox/Test Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 24, 2026

Rapyd/Valitor authorizations are failing
Resolved - This incident has been resolved.
Aug 24, 08:54 CEST
Monitoring - Root cause found. we are monotoring closely
Aug 24, 08:50 CEST
Update - We are continuing to investigate this issue.
Aug 24, 08:36 CEST
Investigating - We are currently investigating network issues which result in failures for Rapyd customers.
All Softpay services are operating normally.
Aug 24, 08:35 CEST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 CEST
Scheduled - Services related to payment processing will be undergoing scheduled maintenance during
this time. Brief service interruptions (less than 1 second) may occur. Merchants are requested to retry if transactions fail.
Aug 7, 14:08 CEST

Aug 16, 2026

Aug 15, 2026

Elevated failure rate for Mastercard transactions
Resolved - Mastercard had global issues. Transactions are working again.
Aug 15, 08:04 CEST
Investigating - We are currently seeing elevated errors for a some Mastercard transactions.
All Softpay services are operating normally. We are investigating.
Aug 15, 07:56 CEST

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

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