Softpay Status

All Systems Operational

Softpay Production Environment Operational

Softpay Sandbox/Test Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

Transaction failures and timeouts

Resolved - Systems are operational again.
Dec 5, 03:59 CET

Monitoring - Transactions are running normal again
Dec 5, 03:50 CET

Update - Latency is decreasing and transactions are completing successfully since 3.15 CET
Dec 5, 03:33 CET

Update - We are continuing to investigate this issue.
Dec 5, 03:14 CET

Investigating - we were seeing a higher latency with a number of transactions timing out.
Dec 5, 03:00 CET

Dec 4, 2024

No incidents reported.

Dec 3, 2024

Sandbox connection to Nets is down

Resolved - Connection is reestablished. If you continue to see issues on Sandbox app when selecting store please uninstall and reinstall Sandbox app.
Dec 3, 10:13 CET

Identified - Making transaction and setting up new stores and terminals in Sandbox on TOF based test acquiring is currently not working. The issue is caused by issues with the connection to the TOF acquiring test. The issue has been reported and we are working on getting it back as soon as possible.
Dec 2, 11:56 CET

Dec 2, 2024

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.