All Systems Operational
Softpay Production Environment
Operational
Softpay Sandbox/Test Environment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 8, 2026
Resolved -
The incident have been resolved.
Softpay system worked as expected throughout
Oct 8, 08:24 CEST
Softpay system worked as expected throughout
Oct 8, 08:24 CEST
Identified -
The issue have been identified and Nets is working on a fix.
Oct 7, 17:09 CEST
Oct 7, 17:09 CEST
Update -
we are continuing to investigate with Nets.
Oct 7, 16:09 CEST
Oct 7, 16:09 CEST
Investigating -
Since 14:27 CEST, Dynamic Currency Conversion (DCC) and surcharging are not available for card payments processed via Nets. Card payments continue in the local currency, without a DCC offer or surcharge. We are investigating together with Nets. Next update by 16:25 CEST.
Oct 7, 15:28 CEST
Oct 7, 15:28 CEST
Oct 7, 2026
Oct 6, 2026
Postmortem -
Read details
Oct 7, 12:54 CEST
Oct 7, 12:54 CEST
Resolved -
Transactions are back to normal.
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Oct 6, 16:38 CEST
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Oct 6, 16:38 CEST
Monitoring -
Failure rates are declining and transactions are being processed again.
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Oct 6, 16:31 CEST
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Oct 6, 16:31 CEST
Investigating -
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
Oct 6, 16:18 CEST
All Softpay services are working normally.
Oct 6, 16:18 CEST
Oct 5, 2026
No incidents reported.
Oct 4, 2026
No incidents reported.
Oct 3, 2026
No incidents reported.
Oct 2, 2026
No incidents reported.
Oct 1, 2026
No incidents reported.
Sep 30, 2026
No incidents reported.
Sep 29, 2026
Resolved -
Transactions are back to normal.
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Sep 29, 13:35 CEST
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Sep 29, 13:35 CEST
Update -
We are continuing to monitor for any further issues.
Sep 29, 13:01 CEST
Sep 29, 13:01 CEST
Monitoring -
Failure rates are declining and transactions are being processed again.
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Sep 29, 13:01 CEST
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Sep 29, 13:01 CEST
Update -
Nets are actively investigating the issues. We will update accordingly.
Softpay systems are working as expected.
Sep 29, 12:44 CEST
Softpay systems are working as expected.
Sep 29, 12:44 CEST
Investigating -
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
Sep 29, 11:40 CEST
All Softpay services are working normally.
Sep 29, 11:40 CEST
Sep 28, 2026
Resolved -
Transactions are back to normal.
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Sep 28, 11:38 CEST
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Sep 28, 11:38 CEST
Monitoring -
Failure rates are declining and transactions are being processed again.
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Sep 28, 11:22 CEST
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Sep 28, 11:22 CEST
Investigating -
We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
Sep 28, 10:57 CEST
All Softpay services are working normally.
Sep 28, 10:57 CEST
Sep 27, 2026
No incidents reported.
Sep 26, 2026
No incidents reported.
Sep 25, 2026
No incidents reported.
Sep 24, 2026
No incidents reported.