Softpay Status

All Systems Operational

Softpay Production Environment Operational

Softpay Sandbox/Test Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

Investigating - Paycore failures.

Resolved - A network connection to Paycore was unavailable. Since 11:52UTC, the connection has been re-established and transactions through Paycore are working again.
Jul 5, 14:15 CEST

Investigating - We are currently investigating an issue affecting customers using Paycore as their acquirer.
Jul 5, 13:46 CEST

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

Degraded transaction performance on Nets

Resolved - All back to normal since 16:48
Jul 1, 17:49 CEST

Monitoring - Nets confirmed issues and is implenting a fix. A fraction of transaction still fails but retrying shortly after it expected to be functional workaround. We will be monitoring closely.
Jul 1, 17:09 CEST

Investigating - We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.
Jul 1, 16:59 CEST

Degraded transaction performance on Nets

Postmortem - Read details
Jul 1, 17:06 CEST

Resolved - All back to normal since 15:45.
Jul 1, 16:19 CEST

Monitoring - The issue has normalized at 15:45 (UTC+2) and we're monitoring.
Jul 1, 15:50 CEST

Investigating - We're seeing reduced throughput on our connection to Nets and have reported the error to the acquirer.
Jul 1, 15:44 CEST

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.