Softpay Status

All Systems Operational

Softpay Production Environment Operational

Softpay Sandbox/Test Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

Nets transaction issue

Resolved - TOF-based transactions are back to normal and stable.
Apr 10, 14:37 CEST

Monitoring - Issue should be fixed and transactions are looking good. Monitoring now.
Apr 10, 14:10 CEST

Identified - Possible cause found and mitigations have been run. Transactions are starting to come through again.
Apr 10, 14:07 CEST

Update - We are still investigating the issue. Cause not pinpointed yet. Next update no later than 14:15.
Apr 10, 14:01 CEST

Update - We are continuing to investigate. The issue impacts all transactions going through Nets processing (TOF-based). Next update no later than 14:00.
Apr 10, 13:46 CEST

Investigating - We are seeing Nets transactions not going through. We're investigating.
Apr 10, 13:43 CEST

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.