Subscribe to UpdatesSubscribe
Get email notifications whenever Softpay creates, updates or resolves an incident.
Get text message notifications whenever Softpay creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
Softpay Production Environment
Operational
Softpay Sandbox/Test Environment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2026
Postmortem -
Read details
May 21, 15:33 CEST
May 21, 15:33 CEST
Resolved -
Nets transactions are working again.
May 21, 15:31 CEST
May 21, 15:31 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 21, 15:15 CEST
May 21, 15:15 CEST
Update -
Nets implemented a fix. Transactions is successfull again. We will continue to monitor.
May 21, 15:14 CEST
May 21, 15:14 CEST
Update -
Nets is still working on a fix. Resolution time is currently unknown.
Softpay's own platform continue to operate normally. We will update again as we receive further information.
May 21, 13:14 CEST
Softpay's own platform continue to operate normally. We will update again as we receive further information.
May 21, 13:14 CEST
Update -
Nets have identified the issue and are working on a fix. Resolution time is currently unknown.
Softpay's own platform continue to operate normally. We will update again as we receive further information.
May 21, 11:17 CEST
Softpay's own platform continue to operate normally. We will update again as we receive further information.
May 21, 11:17 CEST
Update -
The ongoing incident at our upstream acquirer Nets is affecting card payment processing across Denmark. Nets are currently unable to process payment and refund transactions, which is causing card payments to be declined.
Softpay's own platform is operating normally. We continue to monitor the situation and will update again as we receive further information.
May 21, 10:33 CEST
Softpay's own platform is operating normally. We continue to monitor the situation and will update again as we receive further information.
May 21, 10:33 CEST
Update -
This issue is ongoing and has been identified as affecting other payment processors besides Nets. These include Link4tech, Swedbank, Lavego, and Paycore. We are working closely with partners to resolve the issue as quickly as possible.
May 21, 10:06 CEST
May 21, 10:06 CEST
Identified -
This issue has been identified as Nets transaction processing problems.
May 21, 09:39 CEST
May 21, 09:39 CEST
Update -
We are continuing to investigate this issue.
May 21, 09:27 CEST
May 21, 09:27 CEST
Investigating -
We are investigating issues that affecting most transactions.
May 21, 09:27 CEST
May 21, 09:27 CEST
May 20, 2026
No incidents reported.
May 19, 2026
No incidents reported.
May 18, 2026
No incidents reported.
May 17, 2026
No incidents reported.
May 16, 2026
No incidents reported.
May 15, 2026
No incidents reported.
May 14, 2026
No incidents reported.
May 13, 2026
No incidents reported.
May 12, 2026
No incidents reported.
May 11, 2026
No incidents reported.
May 10, 2026
No incidents reported.
May 9, 2026
No incidents reported.
May 8, 2026
No incidents reported.
May 7, 2026
No incidents reported.