Elevated transaction error rate for connected partner

Incident Report for Softpay

Resolved

Transactions are back to normal.
The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Posted Oct 06, 2026 - 16:38 CEST

Monitoring

Failure rates are declining and transactions are being processed again.
We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Posted Oct 06, 2026 - 16:31 CEST

Investigating

We are currently investigating an issue with transaction processing which may result in failures for some customers.
All Softpay services are working normally.
Posted Oct 06, 2026 - 16:18 CEST
This incident affected: Softpay Production Environment.
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