2.3.0: issues with Cloud Transactions not starting

Incident Report for Softpay

Resolved

Deployment of hotfix #2 is confirmed to have solved the issue.

Posted Nov 13, 2024 - 17:04 CET

Monitoring

A fix has been rolled out and we are monitoring.

Posted Nov 13, 2024 - 16:45 CET

Identified

The first hotfix unfortunately did not fix all aspects. We are in the process of rolling out a second fix to solve Cloud Transactions not starting. Next update no later than @17:00.

Posted Nov 13, 2024 - 16:29 CET

Monitoring

A fix has been implemented and rolled out. We are monitoring the change.

Posted Nov 13, 2024 - 15:52 CET

Identified

We have received reports of an issue with Cloud transactions not starting on Sunmi devices running 2.3.0. The issue has been identified and a hotfix is in the making. No changes are necessary on devices. Next update at 16:30.

Posted Nov 13, 2024 - 15:34 CET

This incident affected: Softpay Production Environment.