Transactions to Paycore integration are failing

Incident Report for Softpay

Resolved

The incident with Paycore payment integrator has been resolved.
Posted Sep 03, 2025 - 12:54 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 03, 2025 - 12:50 CEST

Investigating

We are currently investigating an issue with the Paycore integration which may result in failed transactions for those customers.
Posted Sep 03, 2025 - 12:29 CEST
This incident affected: Softpay Production Environment.