The incident have been resolved. All systems are working as expected.
Posted Oct 19, 2026 - 14:11 CEST
Update
Transactions are returning to normal. We will continue to monitor.
Posted Oct 19, 2026 - 13:36 CEST
Monitoring
Failure rates are declining and transactions are being processed again towards Link4tech. We are monitoring closely and will update accordingly.
Posted Oct 19, 2026 - 13:32 CEST
Identified
The issue have been identified and we are working on a solution.
Posted Oct 19, 2026 - 13:07 CEST
Update
We have currently identified issues with Link4tech, and are working with them to identify the issue.
Posted Oct 19, 2026 - 11:29 CEST
Update
We are continuing to investigate this issue.
Posted Oct 19, 2026 - 11:26 CEST
Investigating
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
Posted Oct 19, 2026 - 11:25 CEST
This incident affected: Softpay Production Environment.