Acquiring issues at acquirer

Incident Report for Softpay

Resolved

Reported resolved and confirmed resolved.

Posted Mar 01, 2024 - 13:57 CET

Monitoring

Issues look to have been solved at Nets around 12:55. We are monitoring.

Posted Mar 01, 2024 - 13:21 CET

Update

Nets acquiring confirms they are aware of the issues and are investigating. Next planned update at 13:00.

Posted Mar 01, 2024 - 12:34 CET

Update

We are seeing that some transactions via Nets acquiring are failing. We are looking into the matter. Next update at 13:00

Posted Mar 01, 2024 - 12:31 CET

Investigating

We are currently seeing transaction acquiring issues in production at acquirer resulting in transactions failing. We are investigating. Next update at 12:30

Posted Mar 01, 2024 - 12:18 CET

This incident affected: Softpay App and Services.