DCC and surcharge unavailable for payments via Nets

Incident Report for Softpay

Identified

The issue have been identified and Nets is working on a fix.

Posted Oct 07, 2026 - 17:09 CEST

Update

we are continuing to investigate with Nets.

Posted Oct 07, 2026 - 16:09 CEST

Investigating

Since 14:27 CEST, Dynamic Currency Conversion (DCC) and surcharging are not available for card payments processed via Nets. Card payments continue in the local currency, without a DCC offer or surcharge. We are investigating together with Nets. Next update by 16:25 CEST.

Posted Oct 07, 2026 - 15:28 CEST

This incident affects: Softpay Production Environment.