Elevated transaction error rate for connected partner

Incident Report for Softpay

Resolved

The incident have been resolved.
Softpay system worked as expected throughout
Posted Oct 23, 2026 - 13:12 CEST

Monitoring

Failure rates are declining and transactions are being processed again towards Nets. We are monitoring closely and will update accordingly.
Posted Oct 23, 2026 - 13:02 CEST

Identified

We have currently identified the issues as related to Nets. We are continuing to monitor the situation.
All Softpay services are working normally.
Posted Oct 23, 2026 - 12:59 CEST

Investigating

We are currently investigating an issue with transaction processing towards a partner which may result in failures for some customers.
Posted Oct 23, 2026 - 12:54 CEST
This incident affected: Softpay Production Environment.