Elevated transaction error rate for connected partner

Incident Report for Softpay

Resolved

The incident have been resolved.
Softpay system worked as expected throughout
Posted Oct 20, 2026 - 11:49 CEST

Monitoring

Failure rates are declining and transactions are being processed again towards PEP. We are monitoring closely and will update accordingly.
Posted Oct 20, 2026 - 11:41 CEST

Identified

We have identified the issues and PEP is working on a solution.
Softpay systems are working as expected.
Posted Oct 20, 2026 - 11:35 CEST

Investigating

We are currently investigating an issue with transaction processing towards PEP which may result in failures for some customers.
All Softpay services are working normally.
Posted Oct 20, 2026 - 11:30 CEST
This incident affected: Softpay Production Environment.
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