Transactions not going through

Incident Report for Softpay

Resolved

The incident has been resolved.
Posted Aug 12, 2023 - 19:48 CEST

Monitoring

A fix has been implemented and things are looking promising. We are monitoring the services.
Posted Aug 12, 2023 - 19:04 CEST

Update

We are continuing to work on a solution for the issue that keeps transactions from initiating.
Posted Aug 12, 2023 - 18:02 CEST

Investigating

We are currently investigating an issue that keeps transactions from initiating.
Posted Aug 12, 2023 - 15:24 CEST
This incident affected: Softpay Production Environment.