Transactions are back to normal. The elevated failure rate was caused by a stability issue at an external provider, which has now been resolved. Softpay's own platform operated normally throughout.
Posted Sep 29, 2026 - 13:35 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 29, 2026 - 13:01 CEST
Monitoring
Failure rates are declining and transactions are being processed again. We are monitoring closely and will update accordingly. Softpay systems are working as expected.
Posted Sep 29, 2026 - 13:01 CEST
Update
Nets are actively investigating the issues. We will update accordingly. Softpay systems are working as expected.
Posted Sep 29, 2026 - 12:44 CEST
Investigating
We are currently investigating an issue with transaction processing which may result in failures for some customers. All Softpay services are working normally.
Posted Sep 29, 2026 - 11:40 CEST
This incident affected: Softpay Production Environment.