Rapyd/Valitor authorizations are failing

Incident Report for Softpay

Resolved

This incident has been resolved.
Posted Aug 24, 2026 - 08:54 CEST

Monitoring

Root cause found. we are monotoring closely
Posted Aug 24, 2026 - 08:50 CEST

Update

We are continuing to investigate this issue.
Posted Aug 24, 2026 - 08:36 CEST

Investigating

We are currently investigating network issues which result in failures for Rapyd customers.
All Softpay services are operating normally.
Posted Aug 24, 2026 - 08:35 CEST
This incident affected: Softpay Production Environment.