Transaction failures and timeouts

Incident Report for Softpay

Resolved

Systems are operational again.
Posted Dec 05, 2024 - 03:59 CET

Monitoring

Transactions are running normal again
Posted Dec 05, 2024 - 03:50 CET

Update

Latency is decreasing and transactions are completing successfully since 3.15 CET
Posted Dec 05, 2024 - 03:33 CET

Update

We are continuing to investigate this issue.
Posted Dec 05, 2024 - 03:14 CET

Investigating

we were seeing a higher latency with a number of transactions timing out.
Posted Dec 05, 2024 - 03:00 CET
This incident affected: Softpay Production Environment.