Softpay Status

All Systems Operational

Softpay Production Environment Operational

Softpay Sandbox/Test Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

Scheduled maintenance

Completed - The Scheduled maintenance have been completed
Nov 19, 06:56 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 CET

Scheduled - Services related to payment processing will be undergoing scheduled maintenance during this time. We expect to progress without affecting uptime.
Nov 18, 13:55 CET

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

2.3.0: issues with Cloud Transactions not starting

Resolved - Deployment of hotfix #2 is confirmed to have solved the issue.
Nov 13, 17:04 CET

Monitoring - A fix has been rolled out and we are monitoring.
Nov 13, 16:45 CET

Identified - The first hotfix unfortunately did not fix all aspects. We are in the process of rolling out a second fix to solve Cloud Transactions not starting. Next update no later than @17:00.
Nov 13, 16:29 CET

Monitoring - A fix has been implemented and rolled out. We are monitoring the change.
Nov 13, 15:52 CET

Identified - We have received reports of an issue with Cloud transactions not starting on Sunmi devices running 2.3.0. The issue has been identified and a hotfix is in the making. No changes are necessary on devices. Next update at 16:30.
Nov 13, 15:34 CET

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.